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F.A.Q.

Customer Help

About New Wave Rebel

How do I contact you?

Can I send you artwork to print?

Who is New Wave Rebel?

Accounts & Login

How is my payment information stored?

How do I change my password?

How do I create an account?

How do I see my previous orders?

How do I update my shipping information?

How do I change my email address?

Checkout and Delivery

Estimated Delivery Dates

What currency are your prices listed in?

Can I buy an "Out of Stock" item?

Why can't I select my country when using a credit card?

Can't use PayPal or a Credit Card, Help!

Can I get a catalog of your artwork or products?

Can I get a refund if the items I bought go on sale after I buy them?

Can I get a refund if the items I bought go on sale after I buy them?

Orders, Shipping & Delivery

Do you ship to internationally?

What Countries Do You Ship To?

What is the tracking number for my package?

My package shows delivered, but I haven't received it.

Can I use a mail forwarding or Skybox service?

Product & Sizing Information

What size should I order?

I love my shirts! How should I wash them?

What does "Custom Printed" mean?

The ink on my shirt is inconsistent. Is this a defect?

What are your shirts and other apparel made of?

There's a strange smell?

Returns & Exchanges

How do I return a wrong or defective item?

What happens if my package gets sent back to you?

What is your return policy?

What kind of shipping do you use for exchanges and replacements?

Payments & Discounts

Why was my credit card declined?